Interpersonal communication skills...

To be truly effective at achieving results and creating a work environment of openness and trust, there must be effective communication.  While most of us believe we are good communicators, research proves that most conflict arises out of misunderstandings, ineffectual communication, and lack of candor.

Interpersonal Communication Skills (ICS) is beneficial for managers and employees at all levels of the organization.  The most productive work environments are ones in which everyone communicates clearly and self-esteem is maintained. 

ICS directs participants toward improving their relationships with their employees, peers, and managers.

ICS covers skills and processes for effective listening, providing recognition and feedback and overcoming barriers to effective communication.

For more information on ICS, select the link below to download a one page Fact Sheet.